At Havensone Pharmaceuticals, your trust and satisfaction come first. If anything doesn’t feel right with your Clarity product, we’ll make it right—quickly and fairly.

Returns

• Returns are accepted within 14 days of delivery.
• Items must be unopened, unused, and sealed with the original safety sticker.
• To request a return, please email info@clearchoiceclarity.com. with:
• Your order number
• Your full name and phone number
• A clear photo of the invoice and received items
• Return shipping costs are covered by the customer, unless the product is damaged or incorrect.
• Refunds will be processed to your original payment method within 10 business days after review and approval.

Exchanges

• Exchanges are accepted within 14 days of delivery for unopened, sealed items.
• Follow the same steps as above to initiate your exchange.
• In case of a product issue or delivery error, we’ll cover all shipping costs.

Damaged or Incorrect Items

• If your order arrives damaged or incorrect, we’ll cover it completely.
• Email us with your order details and photos, and we’ll resolve the issue promptly at no extra cost.

Refunds

• You’ll be notified once we’ve received and inspected your return, and informed if your refund is approved.
• If approved, the refund will be issued to your original payment method within 10 business days.
• Please note that it may take some time for your bank or card provider to process the refund.
• If more than 15 business days have passed since approval and you haven’t received your refund, please contact us at info@clearchoiceclarity.com.